Customer Support

 

Search the Knowledge Base:

The Omicsoft knowledge base is a user-friendly information center. Our support team keeps the Knowledge Base up-to-date with common and complex questions that we receive from our customers. If you need a place to start when you have questions or for troubleshooting, you can start here.

Customer Support

 

One-on-Web Web Training:

These one-on-one meetings are conducted using the telephone or VOiP and your favorite web browser.This format enables us to turn the presentation over to you so you can show us what is happening on your computer screen (with your permission of course). This allows us to safely guide you through analyses on your own data sets without having to exchange any files.

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Contact Customer Support:

Our regular support  hours are Monday through Friday 8:00am through 5:00pm Eastern Time.  Email technical support requests are responded to the same business day, and in most cases within a couple of hours.

 

To contact customer support:

Email: support@omicsoft.com

Phone: 1-888-259-OMIC Option 1 (1-888-259-6642)