Omicsoft has always been proud of our fast and best-in-class customer support. We are highly customer-driven about our product development and support service, and we encourage users to be actively in touch with us for any request, question or problem. In this blog, we would like to briefly introduce all our support services and encourage you to fully utilize our support for your benefit.
As a beginner, we encourage you to start with our comprehensive tutorials that cover each part of our functions or products. Start with the part that you are most interested in or is most relevant to you and take it from there. As we adopt feature-on-demand and agile product development strategy to ensure product quality, we constantly update and improve our functionality and data content. If you find the latest software does not perform or display exactly same way as it is described in tutorials, please feel free to email our support team about your questions (and hopefully we'll get it fixed or update our documentation).
As you get more familiar with our software, our wiki is a great resource to address any detailed questions. We provide rich content that our scientists have been working on for years to address all product and research related questions, knowledge, best practice and so forth. For a specific question, the best way is to start from the search box. For example, if you would like to explore RNA-seq related content, simply search RNA-Seq.
While using our software, you may have urgent questions or things may not work for some reason, so please feel to contact our support team. At Omicsoft, we aim to provide fast and detailed support to every single user. The best way to get your problem solved is to email our support team. We guarantee to get back to you within hours during office hours or the next business day for off office hour emails. If the question is urgent, we offer one-to-one online meetings. Please follow the instructions on the website to contact us.
In summary, Omicsoft provides beginner tutorials and videos, powerful wiki search, and fast one-to-one support to ensure best support service. Be sure to keep in touch with us and wish you the best with your research projects!